Terms and Conditions

 

Seasonal & Winter Sales Events

  • 40% Off Sitewide: Applies to regular-priced items only for online purchases.

  • Exclusions: Cannot be combined with other offers or discounts. Offer not valid in physical retail locations.

 

 

Exchanges Only Policy:

  • During special sales, items are final sale.

  • Exchanges for a different size or color are allowed, subject to availability. Shipping fees may apply for returns and exchanges.

  • No Price Adjustments: No adjustments will be made for previous purchases or orders due to inventory availability.

 

 

Order Policy:

  • Once an order is placed, no changes or cancellations can be made, it is automatically processed and we are unable to change or cancel it. 

  • The discount is not redeemable for cash or gift cards and cannot be transferred to another purchase.

  • If you need to change or return an item that was ordered in error, please return it to us as soon as possible. For adding items to a recent order, please place a new order.

 

 

Returns Policy:

  • Returns are strictly limited to exchanges within 14 days of delivery, if eligible.

  • If an exchange replacement is not available due to inventory issues, customers can contact our team to request an online credit note (no expiration date).

  • No Refunds: We are not issuing refunds under any circumstances, and there are no exceptions to this policy.

 

 

Important Notes:

  • Right to Modify: Point Zero reserves the right to modify or terminate this offer at their sole discretion.

  • Availability: All flash sale items are sold on a first-come, first-served basis, and availability is not guaranteed during the event.

 

 

Shipping Information:

  • Delays: Shipping times may be longer than usual due to high demand during the sales period.

  • Carriers: All Point Zero products are shipped via FedEx, Purolator, and Canada Post (subject to change).

  • Tracking Updates: If you have received a tracking number and need updates, please contact the courier directly to avoid delays.

 

 

Customer Service:

  • Our customer service team is working diligently to address your inquiries. However, due to the high volume of emails and calls, response times may be delayed.

  • Inquiries: Please ensure all inquiries include your order number and pertain to online purchases only.

 

 

Code of Conduct:

  • While we strive to accommodate all customers, we kindly request your patience and understanding during this period.

  • Violence or abuse towards staff will not be tolerated under any circumstances.


Thank you for your understanding and support during this busy season!