Job Description
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires experience in the fashion field or in a related area. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor/manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Job functions/ Requirements:

1. Open and maintain customers by recording all information
2. Manage large amounts of incoming calls/ emails
3. Resolve product or service problems by clarifying the customer's complaint to supervisor; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
4. Prepare product or service reports by collecting and analyzing customer information
5. Contribute to team effort by accomplishing related results as needed
6. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
7. Keep records of customer interactions, process customer accounts and file documents
8. Follow communication procedures, guidelines and policies
9. Go the extra mile to engage customers
10. Resolve customer complaints via phone, email, mail or social media
11. Use telephones to reach out to customers and meet sales targets/ generate sales
12. Greet customers warmly and ascertain problem or reason for calling
13. Assist with placement of orders, refunds, or exchanges
14. Answer questions about warranties or terms of sale
15. Suggest solutions when a product malfunctions
16. Handle product recalls
17. Attempt to persuade customer to reconsider cancellation
18. Inform customer of deals and promotions
19. Work with customer service manager to ensure proper customer service is being delivered
20. Strong phone contact handling skills and active listening
21. Ability to multi-task, prioritize and manage time effectively
22. Junior position with lots of growth possibility within organization
23. Strong computer skills (Mandatory & Priority): Proficient in Microsoft office suite, Good knowledge in Exchange. Excel and Word.
24. Strong knowledge on Internet Browser navigation, Google and searches
25. Bilingual : French and English